Cancellation & Refund Policy

At Eesha Books, a venture of Eesha Fintech Private Limited, we are committed to providing a smooth, transparent, and reliable shopping experience. This policy explains how cancellations, returns, replacements, and refunds are handled on our platform.

1. Order Cancellation

a) Cancellation Before Dispatch

You can cancel your order anytime before it is dispatched.

To cancel your order:

• Go to “My Orders” in your account
• Select the order and click on Cancel
• Or contact our customer support team

Once canceled successfully:

• A full refund will be initiated
• Refund will be processed within 5–7 business days
• Amount will be credited to your original payment method

b) Cancellation After Dispatch

Once the order is dispatched, it cannot be canceled online.

However, you may:

• Refuse delivery at the time of arrival

Note:
Shipping or delivery charges (if applicable) may not be refunded.

2. Returns & Replacements

a) Eligibility for Returns

You can request a return if:

• The book is damaged or defective
• You received a wrong or incomplete item

Conditions:

• Return request must be raised within the specified return window
• Product must be:
  • Unused
  • In original packaging
  • With all tags, invoices, and accessories

b) Replacement Process

If eligible, we will offer:

• Replacement, or
• Refund (based on availability and product type)

Replacement will be processed after:

• Successful return pickup
• Quality verification

3. Refund Policy

a) Refund for Canceled Orders

• Full refund for orders canceled before dispatch
• Refund (excluding shipping charges, if applicable) for refused deliveries

b) Refund for Returned Products

After successful pickup and inspection:

• Refund will be processed within 5–7 business days
• Amount will be credited to the original payment method

c) Refund for Failed Transactions

If payment is deducted but the order is not confirmed:

• Amount will be automatically refunded within 5–7 business days

4. Non-Refundable Situations

Refunds or returns may not be accepted if:

• Return request is raised after the allowed time
• Product is used, damaged, or not in original condition
• Missing packaging, tags, or invoice
• Products marked as non-returnable on the product page

5. Seller-Specific Policies

Some books may be fulfilled by third-party sellers.

In such cases:

• Return and refund conditions may vary slightly
• Applicable terms will be clearly mentioned on the product page

6. Refund Timeline

• Refunds are generally processed within 5–7 business days
• Actual credit time depends on:
  • Your bank
  • Payment provider

If your refund is delayed, we recommend contacting your bank or payment service.

7. Important Notes

• Return pickup availability depends on your location
• In some cases, self-shipping may be required
• Refund/replacement decisions are subject to verification

8. Contact Us

For any cancellation, return, or refund-related queries:

• Email: info@eeshape.in 
• Phone: +91-9642114449 

Our support team is here to ensure a smooth and hassle-free experience.

9. Policy Updates

Eesha Books reserves the right to update this policy at any time:

• Changes will be posted on this page
• Continued use of our Services implies acceptance of updated terms

Eesha Books

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