Shipping Policy

At Eesha Books, a venture of Eesha Fintech Private Limited, we are committed to delivering your orders efficiently, safely, and on time. This policy explains how your orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after successful payment confirmation (except for Cash on Delivery orders).

Processing time may vary based on:

• Book availability
• Seller processing time (for marketplace orders, if applicable)
• Order volume

Typically, orders are processed within 1–3 business days.

2. Delivery Timeline

Delivery timelines depend on:

• Delivery location
• Book category and availability
• Seller or warehouse location

The estimated delivery time will be shown at checkout and in your order confirmation.

While we aim to deliver on time, delays may occur due to unforeseen circumstances.

3. Shipping Charges

Shipping charges (if applicable) will be:

• Clearly displayed at checkout
• Calculated based on location, order value, and product type

In some cases, free shipping may be available under promotional offers.

4. Delivery Locations

Eesha Books delivers to selected serviceable locations across India.

• You can check delivery availability at checkout
• We are continuously expanding to serve more locations

5. Order Tracking

Once your order is shipped, you will receive:

• SMS and/or email updates

You can also track your order through the “My Orders” section in your account.

6. Delivery Attempts

Our delivery partners will attempt delivery within the scheduled time.

If delivery is unsuccessful:

• You may receive a call or notification
• A re-delivery attempt may be scheduled

Please ensure someone is available at the delivery address to receive the order.

7. Partial Shipments

In some cases, your order may be delivered in multiple shipments due to:

• Different warehouse or seller locations
• Book availability

Each shipment will have separate tracking details.

8. Damaged, Missing, or Incorrect Items

If you receive:

• Damaged books
• Missing items
• Incorrect products

Please report the issue within the allowed time window.

We will:

• Investigate the issue
• Provide a replacement or refund as per our policy

9. Delays & Exceptions

Delivery delays may occur due to:

• Weather conditions
• Logistics or transportation issues
• High demand periods (sales, festivals)
• Unforeseen operational challenges

We will keep you informed in case of significant delays.

10. Contact Us

For any shipping-related queries or support, please contact us:

• Email: info@eeshape.in (update if needed)
• Phone: +91-9642114449 (update if needed)

Our support team is here to assist you.

Eesha Books

Fast Delivery. Smart Reading. Trusted Service.