Privacy Policy

At Eesha Books, a venture of Eesha Fintech Private Limited, we are committed to protecting your privacy and ensuring that your personal information is handled with transparency, responsibility, and care.

This Privacy Policy explains how we collect, use, store, and safeguard your information when you access our website, mobile application, or services (collectively referred to as the “Services”).

By using Eesha Books, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a) Personal Information

When you use our platform, we may collect:

• Full Name
• Email Address
• Mobile Number
• Billing & Shipping Address
• Payment Details (such as card information, UPI ID, or other payment methods)
• Account login credentials

b) Non-Personal Information

We may automatically collect:

• Device type and operating system
• Browser type and version
• IP address
• Approximate location data
• Website/app usage behavior
• Cookies and tracking data

2. How We Use Your Information

We use your information to provide a smooth and reliable shopping experience:

• Order Processing: To process, confirm, and deliver your book orders
• Customer Support: To assist with queries, returns, and issues
• Personalization: To recommend books based on your interests
• Communication: To send order updates, notifications, and offers
• Platform Improvement: To analyze usage and enhance features
• Security & Fraud Prevention: To detect and prevent unauthorized activities

3. Sharing of Information

We respect your privacy and share information only when necessary:

a) With Service Providers

We may share your data with:

• Payment gateway providers
• Logistics and delivery partners
• Technology and support service providers

These partners are authorized to use your information only for operational purposes and must maintain confidentiality.

b) With Sellers (if applicable)

If certain books are fulfilled by third-party sellers, necessary details (such as delivery address) may be shared to complete your order.

c) Legal Requirements

We may disclose your information:

• To comply with applicable laws and regulations
• To respond to legal requests or government authorities
• To protect our rights, users, and platform security

d) With Your Consent

We may share your information for additional purposes when you explicitly agree.

4. Data Security

We implement industry-standard security measures, including:

• Secure servers and encryption protocols
• Restricted access to sensitive data
• Continuous monitoring for potential threats

While we strive to protect your data, no system is completely secure, and absolute security cannot be guaranteed.

5. Cookies & Tracking Technologies

Eesha Books uses cookies to:

• Improve user experience
• Remember preferences and login sessions
• Analyze platform performance

You can disable cookies through your browser settings, but some features may not function properly.

6. Your Rights & Choices

You have full control over your personal data:

• Access & Update: Modify your account details anytime
• Opt-Out: Unsubscribe from promotional communications
• Data Deletion: Request deletion of your personal data (subject to legal requirements)

To exercise these rights, please contact us.

7. Third-Party Links

Our platform may contain links to external websites.
Eesha Books is not responsible for the privacy practices of these third-party platforms. We recommend reviewing their policies before sharing any information.

8. Children’s Privacy

Eesha Books services are intended for individuals aged 18 years and above.
We do not knowingly collect personal data from children. If such data is identified, it will be removed promptly.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time:

• Changes will be posted on this page
• Continued use of our Services indicates acceptance of the updated policy

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

• Email: info@eeshape.in (update if needed)
• Phone: +91-9642114449 (update if needed)
• Address: 172/C, Ground Floor, Vengal Rao Nagar, Hyderabad – 500038

Eesha Books

Your Privacy. Your Trust. Our Responsibility.